Privacy policy
Third Axis Wholesale Sync · Last updated 15 October 2026
Third Axis Wholesale Sync is a Shopify app operated by Third Axis Customs ("we"). It copies products, catalogs and inventory one way from a merchant's source Shopify store into their destination Shopify store. This policy explains what the app stores, why, and for how long.
What we store
- Store details: each store's myshopify.com address and the access credentials Shopify issues when the app is installed.
- Settings you choose: sync settings, pricing rules, SKU overrides, catalog mappings, inventory locations, and which stores are connected (pairing codes are stored only in scrambled, unreadable form).
- Product links: which source product each copied product came from (Shopify product IDs and handles).
- Sync history: for each run, the products it handled with their titles, SKUs and prices, and the result.
- Plan details: which plan the store is on, as reported by Shopify.
What we don't collect
The app doesn't store information about your customers, buyers or orders, and never reads orders. It doesn't use tracking cookies or advertising tools.
It has read access to your B2B companies (a Shopify permission that also covers customers) for one purpose: when you click "Add to all companies" on a catalog, it reads the list of your company locations and adds the catalog to them. It reads only their IDs, keeps nothing afterwards, and reads no names, emails, addresses or other customer details.
How we use it
Only to run the app for you: to copy and update products, apply your pricing rules, keep catalogs in step, show your sync history, and check your plan. We don't sell or rent this information, and we don't use it for advertising.
Who processes it
- Shopify, which provides the store data the app works with and handles app billing.
- Netlify, which hosts the app and its database in the United States.
How long we keep it
While the app is installed. When you uninstall it, Shopify notifies us, and 48 hours later every record for your store is permanently deleted, unless you reinstall within those 48 hours. You can ask us to delete your store's data sooner by emailing support@thirdaxiscustoms.com.
Security
All traffic to the app is encrypted (HTTPS). Access to stored data is limited to operating and supporting the app. The app never writes to your source store.
Your choices and contact
To ask what we hold about your store, correct it or delete it, or with any other privacy question, email support@thirdaxiscustoms.com. If we change this policy, we'll update the date above.